Terms & conditions These terms and conditions apply when you book a tour or activity with Borealis Tour / Best Nord AS(Company name). By accessing, browsing, using and/or booking a tour or activity with us, you acknowledge to have read, understood and accepted these terms and conditions. Your contract partner is Best Nord AS. The contract is considered binding when you ask Best Nord AS to confirm your booking. Best Nord AS is then responsible for delivering the products you have booked, while you become financially responsible for the booking. 1. Booking Bookings may be made via our website, by e-mail, phone or via a third party where our products are bookable (e.g. hotel reception, travel agents or a third-party website, etc.). By making a booking, you confirm that you have the authority to accept financial responsibility on behalf of yourself and any travelling companions, i.e. you accept liability for paying the agreed amount to Best Nord AS for all members of the group for which you are booking. When booking on behalf of several participants, you are responsible for communicating the terms and conditions to the other participants. You must be at least 18 years of age to make a booking. 2. Terms of payment Day tours When booking a day tour or activity, the full amount will be charged upon booking. For online bookings, you pay the whole amount at the time of booking. Multi-day Tours/Packages When ordering a multi-day trip or package, you will receive an invoice for a 10% deposit of the total amount on your order. You confirm your order by paying the deposit. The remaining amount is sent in a separate invoice and is paid no later than 60 days before the arrival date. If the agreed amount is not paid by the due date, Best Nord AS reserves the right to cancel your booking, retain any deposit paid and claim a cancellation fee by the terms of cancellation stipulated in point 3 below. 3. Terms of cancellation Any cancellations/changes must be made in writing. The date and time of cancellation are the date and time you send your e-mail to us. Cancellation by the customer – Day tours Cancellation 2 or more days before the start date of the tour: You will receive a 100% refund. Cancellation less than 2 days (48 hours) before: You will be charged 100% of the amount and will not receive any refund. Cancellation by the customer – Multi-day tours/Packages Cancellation 60 or more days before the start date of the tour: You will receive a 90% refund. Cancellation 30 days to 59 days before: You will receive a 70% refund. Cancellation 15 days to 29 days before: You will receive a 50% refund. Cancellation less than 14 days before: You will be charged 100% of the amount and will not receive any refund. ​ No-show No refunds will be given if you fail to arrive at the agreed time and place. This also applies if you arrive too late without advising us and gaining acceptance for the delay. The full amount (100%) applies for all “no-shows”. Reduction in the number of participants If you have booked an activity/tour on behalf of your traveling companions where the price is based on the size of the group, please contact us immediately if you need to reduce the number of participants. We will assess if there are grounds to increase the price for the activity/tour you will participate in and possibly provide a new quote. Cancellation and changes made by us We reserve the right to cancel and make changes to our tours and activities due to circumstances beyond our control. If such cancellation or change becomes necessary, we are obliged to notify you as soon as possible. In such cases, we will do our best to offer an alternative tour/activity in the same period and as like the original tour/activity as possible. In such cases, you will be charged for the tour/activity provided. If we are unable to offer an alternative tour/activity, you will be refunded the amount paid. Examples of circumstances for such cancellations or changes may include: Insufficient participants Most of our tours require a minimum number of participants. If this minimum is not met, we reserve the right to cancel the tour. You will then have the option of being rebooked on an alternative date or receiving a full refund of the amount paid. Adverse weather and conditions We reserve the right to change any trip with your safety in mind. Please note that in Northern Norway the weather (and hence the conditions) can change rapidly. If this occurs, we will make every effort to provide a similar alternative. Illness, injury, etc. to the guide/tour leader If a guide or tour leaders are ill/injured, we will do our best to find a suitable replacement with equivalent competence. If we are unable to implement that tour/activity as planned due to the illness/injury of the guide/tour leader, you will be refunded the amount paid. Force majeure Us Circumstances over which we (or our partners) have no control, e.g. weather conditions, breakdowns, labour disputes and the equivalent (Force Majeure) may result in cancellation or major amendments. In the case of a Force Majeure, we will contact you as soon as possible with the offer of an alternative trip, or in the more severe cases, we may have to cancel your trip/activity. Most cancellation insurance policies do cover Force Majeure. If your trip is cancelled due to a force majeure, please contact your insurance company to ask them if they will compensate you. You Suppose you have a Force Majeure section in your insurance policy. In that case, you will generally be covered for the sudden and unforeseen occurrence of war, invasion, military rising, rebellion, climatic conditions and an act of nature. 4. Your obligation You are obliged to familiar yourself with the terms of sale for each activity and to convey this information to other participants you have booked on behalf of. Obligation to inform you about your health and fitness level You are obliged to ensure that your health and fitness level are suitable for the activity you have booked. Every participant must inform us/the guide/tour leader of medical conditions, illnesses or disorders that may be of relevance to their safety or the safety of others during the tour/activity. Obligation to comply with the instructions given by the guide/tour leader The guide/tour leader is responsible for the overall safety of the group during the tour/activity. To ensure this is possible, every participant is obliged to follow any instructions given by us and/or the guide/tour leader. 5. Acceptance of risk By participating in our tours/activities, you acknowledge a degree of personal risk. However, by booking the tour/activity, you accept this risk. We do not assume any financial liability for injury caused by the participants, their actions or by circumstances outside our control (force majeure) unless the accident is due to gross negligence by us/the guide. 6. Insurance Personal travel insurance is not included in the price of our tours/activities. Travel insurance and cancellation insurance Please note that cancellation coverage or individual travel insurance is not included in our prices. Consequently, we strongly recommend that as a participant you take out the necessary personal travel accident insurance and check that this covers your chosen tour/activity. Moreover, we recommend that you check if your travel insurance policy includes cancellation protection that covers your expenses, if something goes wrong, or if you are prevented by force majeure and you are unable to participate in the tour/activity as planned. Loss of equipment You are liable for self-indemnified loss of or damage to equipment borrowed from Best Nord AS Liability insurance We have liability insurance that covers claims for damages against us in the event of an accident. 7. Complaints If you believe you have grounds for complaint about the tour/activity, you must advise us, the guide or the tour operator immediately so we can attempt to resolve the problem. We will do our best to resolve the issue. However, if the problem cannot be resolved on the spot, you can submit a written complaint. Any written complaint must be sent to us no later than 14 days after the tour/activity ends unless special reasons exist that make it reasonable to extend this deadline. 8. Media Best Nord AS can use photo and video material from our trips where you appear for use on our website and social media and use it in our marketing strategies. If you do not want images in which you appear to be used by us, we must be notified in writing. If we have posted a photo and video material where you appear and you want them removed; Please let us know and we will remove it as soon as possible. 9. Copyrights Best Nord AS makes reservations against any misuse in our price lists and brochures and information published on our website. 10. Jurisdiction and choice of law Any disputes that arise between the parties to this agreement or on other grounds will be settled by Norwegian law. If such disputes may not be resolved amicably, the judicial district of the company’s property will be the legal venue. You hereby accept the Nord-Troms District Court as the legal venue.

Privacy policy Privacy statement We are committed to protecting and respecting privacy in accordance with the regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). This privacy statement explains when and why we collect personal information, how we use it, the circumstances in which we may pass it on to others, and how we safeguard the security of the information. Responsible for the processing of personal data: Best Nord AS Storgata 2 9008 Tromsø Orgnr: 931222384 Tel: +47 418 588 80 Email: info@borealistour.com For questions you may have about our processing of your personal information, you can contact us by phone or e-mail. 1. Why do we collect personal information and what kind of information do we collect? We collect and use your personal information for different purposes depending on who you are and how we get in touch with you. We collect the following personal information for the purposes stated here: Answer inquiries that come to us. Name, telephone number, e-mail address and any personal information that may result from the inquiry. The processing of personal data takes place on the basis of a balance of interests. We have considered it so that this is often necessary to help you with what you are wondering about. When using our website. When you use our website, your IP address is sent to the website. This must be done in order for you to download content from the site. The IP address is the only personal information required when using the website. To obtain information about the use of our website, we use cookies. Cookies are necessary to make the website work. Cookies help us to get an overview of your visits to the website so that we can continuously optimize and direct the content of the website towards your needs and interests. Cookies are mainly used as part of our service to ensure that the content displayed is as relevant as possible for you. The analysis tool Google Analytics tracks and reports on the traffic on the website of Best Nord AS. By looking at user patterns of visitors, we can learn how users relate to our content. You can reserve yourself against the use of cookies from Google Analytics. Facebook Pixel is an analytical tool that helps Best Nord AS to optimize advertising campaigns on Facebook so that you as a user will receive relevant information. 2. Storage and deletion of personal data Personal information that we have received from you or in other ways will only be stored for as long as we need to store the information. The information is then securely deleted. Storage of personal information related to order history is stored to fulfil our obligations to have accounting documentation (normally 5 years) and to secure your rights for warranty and complaint on products you have purchased from us. As long as you have an ongoing customer relationship with us, we will keep your contact information. If you do not want to be a customer of Best Nord AS anymore, you can ask us to delete your account and your information by contacting us 3. Disclosure of personal information Best Nord AS does not sell, exchange or pass on personal information to third parties without your consent unless it is necessary for us to process your order and send the goods to you (legitimate interest). Of those who receive personal information from us to service your orders, Posten, PostNord or other transport companies we may use. Only the recipient's name, address (possibly delivery location if this deviates from the address), e-mail address and telephone number are provided in this connection. PostNord and Bring act independently as data controllers and process your personal data in a correct manner in relation to the privacy regulations. Overview of service partners who process personal data to process orders from you as a customer: ​ Wix: Cloud-based app and storage service where our website is operated. Read Wix's privacy statement here. Paypal: Payment service where we collect the payment and generate the invoice we send to our customers. Read Paypal's privacy statement here. Stripe: Our online payment service. Read Stripe's privacy statement here. 4. Complaints If you believe that our processing of personal data does not comply with what we have described here or that we in other ways violate the privacy legislation, then you can complain to the Data Inspectorate. You can find information on how to contact the Data Inspectorate on the Data Inspectorate's website: www.datatilsynet.no. 5. Changes Should there be a change in our services or changes in the regulations on the processing of personal data, it may lead to a change in the information you have provided here. Updated information will always be readily available on our website. Users of this site should therefore check the privacy statement regularly to update themselves on the latest edition. Continuation of use of the website means that any changed privacy terms are accepted.

1. When is the best time to see the Northern Lights in Tromsø? The best time to see the Northern Lights in Tromsø is from late September to early April, with peak season being between December and February. During these months, the nights are long and dark, giving you the best chances of witnessing the Aurora Borealis. The optimal viewing time is usually from 9:00 PM to 2:00 AM, although the lights can sometimes appear earlier or later. 2. Where is the best place to see the Northern Lights in Tromsø? Tromsø offers many great locations to see the Northern Lights, but for the best experience, it’s recommended to get away from city lights. Popular spots include: - Kvaløya Island - Sommarøy - Tromsø Wilderness Centre - Lyngen Alps With Borealis Tour, you’ll be guided to the best spots in Tromsø, based on local knowledge and real-time Aurora forecasts. 3. What clothes should I bring for a Northern Lights tour in Tromsø? Tromsø can be extremely cold, especially in the winter months. To stay warm during your Northern Lights adventure, it's essential to wear layers. Here’s a suggested packing list: - Thermal underwear (top and bottom) - Insulated, waterproof jacket - Warm sweater or fleece - Thermal socks and warm boots - Hat, gloves, and scarf (preferably wool or fleece) - Winter pants or snow pants - Hand warmers (optional, but helpful for added warmth) Dressing in layers allows you to adjust your clothing depending on the weather and activity level. 4. Is it guaranteed to see the Northern Lights in Tromsø? While Tromsø is one of the best places in the world to see the Northern Lights, sightings are never guaranteed. The Aurora is a natural phenomenon influenced by solar activity and weather conditions, so it depends on the current solar winds and cloud cover. However, Tromsø’s location within the "Aurora Oval" gives you a high chance of seeing the lights, and Borealis Tour will do everything possible to maximize your chances by guiding you to optimal viewing locations. 5. How long does a typical Northern Lights tour last? Most Northern Lights tours in Tromsø last between 4 to 7 hours, depending on the tour operator and conditions. Borealis Tour offers flexible tours that ensure you have enough time to experience the Aurora and the Arctic surroundings. Our guides keep an eye on the best viewing conditions, ensuring you make the most of your experience. 6. Can I take photos of the Northern Lights? Yes! The Northern Lights are an amazing subject for photography. If you're planning to capture the Aurora, bring a camera with manual settings, a tripod, and a wide-angle lens. A long exposure is usually needed to photograph the Northern Lights. Borealis Tour also offers photography tips during the tour to help you capture the best images of this spectacular natural phenomenon. 7. Are Northern Lights tours suitable for families? Yes, most Northern Lights tours in Tromsø are family-friendly, and Borealis Tour offers tours suitable for all ages. However, it’s important to dress warmly and be prepared for the cold temperatures. Some tours may have age restrictions, so it's best to check with us ahead of time if you're bringing young children. 8. Can I see the Northern Lights if I only visit Tromsø for a short time? Yes, Tromsø is an excellent base for a short trip to see the Northern Lights. Many tours, including those offered by Borealis Tour, are designed for travelers with limited time, providing you with a chance to experience the lights in just one night. If you’re only staying for a few days, try to book at least two tours to increase your chances of seeing the Aurora. 9. What is the weather like in Tromsø during Northern Lights season? Tromsø experiences cold, snowy winters with temperatures ranging from -5°C to -20°C (23°F to -4°F) in December and January. Snow is common, so be prepared for winter conditions, including icy roads and occasional snowstorms. However, clear skies can offer the best Northern Lights displays, so keep an eye on weather forecasts for optimal viewing conditions. 10. Can I join a guided tour to see the Northern Lights? Yes, guided tours are a great way to increase your chances of seeing the Northern Lights.Borealis Tour offers Northern Lights chase tours, private excursions, led by experienced local guides who know the best spots for Aurora viewing. We track real-time Aurora forecasts to ensure you’re taken to the best locations, away from light pollution and cloud cover. ​ ​ Book your Northern Lights adventure with Borealis Tour today, and let us help you experience the magic of the Arctic!**